He said, they said, it had not been completed as per the quote. That's not the same as saying it's un-satisfactory. We don't know what the quote was for or what the client claims has not been done. There's always two sides to a story.Originally Posted by BMWGraeme
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But if they don't have their copy of the quote, how can they make that statement?
Surely if something isn't done as expected that would come under the description of being un-satisfactory, as in 'I'm not satisfied that the work carried out, is what I asked you to do'
Sounds like they're chancing their arm a bit.