Quote Originally Posted by noisy_lightning
[quote author=Ducatista link=1240857063/0#4 date=1240911596]
The problem is that if they mess up they accept no reponsibility so any costs or consequencial losses are your own and some people need it for their livelihood.
I didn't watch the program, but I've even heard of police class 1 riders losing their entitlement and even if 20 police officers says you've been riding for 20 years that's not good enough. You need written proof.
That was in MCN the other week, the guy had a written letter from his boss, and the people who can authorise the use of police vehicles saying he had passed etc, but the DVLA said without a certificate which he got when he passed or some other docs (I forget which now) that he would have to redo his test. Glad I kept my car and bike certificate now!

What I don't understand is how a company who keeps a massive database such as the one they have do not have daily backups of the thing, and archives stashed away somewhere, surly they could just pull an archive of a year ago and look this guy up to see what the deal is?
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what i don't understand is this problem has been going on for a few years, when are these idiots going to start becoming accountable? If i lost data like this where i work, i would be deep in the brown stuff. The government need to look very carefully at this quango/agency and start making heads roll (nu-labor cronyism?)as this should have been sorted out a very long time ago. Surely all they have to is scan your license on arrival at their 'offices' before any processing occurs so that all existing entitlements are evidenced, why should any of us have to do this, when we pay a premium for license administration?