Just astounded at this but not surprised by any means. The lack of response to your letters is not only ignorant but highly unprofessional.

It does make you wonder if on inspection they found these loose bolts would they then tell a customer and present the low appropriate bill or milk the punter knowing they are expecting a high bill :-? :-?---------obviously they'd do the right thing

If I want another motor don't think 'Nam will be the place to shop :