Quote Originally Posted by Gerry
Big stock holding - agreed.
Great opening times - agreed
Helpful and friendly - 50% of the time.

The two gentlemen that run this (Brothers) ? Have been very different when I’ve dealt with them in the past, one helpful & friendly but the other unhelpful and unfriendly.

I think a typical “expert” in as much as if you don’t know exactly what you need , he will treat you like a dimwit, completely forgetting that it’s your money that pays his wages.

Last time I was in there (I was dealing with the nice 50%) he was being mildly sarcastic to a young guy who needed his help and advice.
As they told me that their bike business was 50% down on a year ago it will be interesting to see how he deals with his new customers who want to buy a handful of plastic beads and some string etc !

I know it’s not just me as I’ve a friend (who knows a lot more about bikes than I do) who only uses them as a last resort for the same reasons.

Pity...

G


Understand what you mean - the slightly older one definitely has much better customer skills ;D

But still a brilliant place and hope it doesn't close down.