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onfire23
08-06-06, 11:53 AM
Recently e-mailed OGK Helmet manufactures of my OGK FF3 GP helmet, as the Artificial Leather on Inner Pad has split on two helmets after one Season of riding.

Heres the result...


Dear Tim,


We find some available parts for this model.
Considering your unlucky story, we will send you following parts at free of charge.

FF-3 Inner Pad (S size) x 3
FF-3 Cheek Pad sets (S size ) x 2 sets
FF-3 Owner's manual x 1

We will send you tomorrow.

Thanks.
OGK Overseas Dept.

http://www.datagem.freeserve.co.uk/lid/OGK.mht
Rich_aka_Baldspeed
08-06-06, 12:20 PM
how good is that, fair play. good to see another company looking after their customers just like i do in my job
SkyJawa
08-06-06, 12:23 PM
Thats very good service :)
Dabz
08-06-06, 12:41 PM
very good, 1st time I've come across mhtml too :P
onfire23
08-06-06, 01:10 PM
Just different protocol,

MHTML
Multipurpose Internet Mail Extension. A file format for storing/archiving a web page in a single file that contains the original HTML together with any images. MHTML enables web pages to be sent and received using common e-mail programs such as Microsoft Outlook, where it has the advantage that images can be embedded in the body of the e-mail message rather than being included as an attachment.

Might be good to use on WB saves lot work and web space!

Need any help, let me know. 8-)
Mac
08-06-06, 01:20 PM
Buy a decent helmet in the first place :P
onfire23
08-06-06, 01:33 PM
Mac I did not believe you would say such a thing,(Management) I would expect that remark from ??
;D ;D
Customer service is the topic! :-?

Knee down again tonight, Greenwich mean Time 18:00 8-)
GixerBoy
08-06-06, 03:01 PM
Me! OK,just not to disappoint, OGK= Crap! I thank you! 8-)

(still good customer service tho'.....Prob had a lot of practice........)
onfire23
08-06-06, 03:10 PM
Me! OK,just not to disappoint, OGK= Crap! I thank you! 8-)

(still good customer service tho'.....Prob had a lot of practice........)

Guess you should know, you had one! Excellent Example again!!

Thoughtless individual :'( :'(

Personal opinion guess we're all entitled to one...Gixers total pile pooh! personal opinion guess >:( ;D ;)
GixerBoy
08-06-06, 05:27 PM
No Really,the're rubbish,like you said I know! Soon as It started to fall apart,threw it away...... :o :P