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I'll go against the wind here and say I think charging was fair. To me a basic service is oil, plugs and filters (+ these days plugging it in and reading fault codes). Chain tension is basic maintainence anyone with a chain driven bike should be keeping on top of.
I don't think charging is the unfair bit, it's the charging £28 to adjust a chain. Thats a job that only takes a VERY amateur spanner monkey like me 10-15 minutes so shouldn't take a pro mechanic more than 5-6 minutes really, £28 is excessive.Originally Posted by WR6133
You've described an engine service but there's more to a bike than the motor. If a bike service was asked for, a chain adjust is fundamental.
Riding around with a correctly adjusted chain is fundamental, it's not something to ignore until the annual service. It's a basic user task on the same level as making sure there is air in the tyres. The service clearly included checking it but why should they then not charge for adjusting it? It's a mechanic taking time and using resources (lube) to do something that the owners handbook probably clearly specifies as a user task.
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