accidents happen, as a business you need to own up. thats what you pay insurance for (if they had any??)

a certain garage in chip took a customers bike to mot. dropped it on the way after riding most of the way on the back wheel (independantly witnessed ) customer not informed.
we had a FZR fall over in the yard, owned up and cost us £400 to get it repaired and resprayed looked better than when it came in. customer wasnt over pleased but understood and happy with repair.