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Thread: MCE Insurance

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  1. MCE Insurance 
    #1
    Active Member
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    Mar 2012
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    I was looking at a non related article this morning which had nothing to do with Insurance but a chap mentioned that he was not happy with MCE.
    After reading a little further, it was to do with the breakdown insurance included in his policy which was meant to be provided by the RAC.
    He had a breakdown and called the RAC to find out that he was not covered !

    With this in mind I decided to call the RAC and find out if my bike was covered due to the fact it was included in my insurance policy, I was told that I am not covered and they have no record of my bike !

    Anyone that is insured with MCE, it might be a good idea to check as its a bit late if you breakdown.

    Haven't had a chance to call them yet as customer services are only open on week days !!
     
     

  2.  
    #2
    Diamond Member Wes's Avatar
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    Might be worth phoning first, as the bike will be on the insurers recovery database which you call in the event of a breakdown, using the number supplied with the policy, then im pretty sure they contact the breakdown company and pass over your details and position, not a direct link to the breakdown provider, which may account for them not having your bike on their records.
    cheers Wes
     
     

  3.  
    #3
    Active Member
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    Mar 2012
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    Thanks Wes, going to ring in the morning
     
     

  4.  
    #4
    Diamond Member Burbler's Avatar
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    Quote Originally Posted by XJ View Post
    Thanks Wes, going to ring in the morning
    I'll be interested to hear their response. Please keep us posted XJ.
    I only have one viceā€¦I lie.
     
     

  5.  
    #5
    Platinum Member
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    Nov 2010
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    You are quite right - MCE aren't with the RAC anymore - they are with "Call Assist"

    I have since cancelled my cover with them (as I had a breakdown experience with them which was quite frankly ridiculous)
    I went direct to the RAC

    If you started your cover with MCE before a certain date in February this year then you will still be with the RAC however, if it's after that specific date you are with Call Assist.

    I don't want to go into specific detail as it's too long a story however, to have a mechanic rock up without a socket set (you can see my point)
     
     

  6.  
    #6
    I recently had to call out the RAC when I was stuck in London.
    My cover was through Bennetts and I must admit my heart was in my throat as I called.
    It was all fine and the RAC got me going again.
    I did phone Bennetts first though but in hind sight it might be better to check before a breakdown.
     
     

  7.  
    #7
    Active Member WhyNot's Avatar
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    Apr 2014
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    Marlborough
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    Only bikes insured with MCE before a certain date are covered for breakdown with RAC

    My partner had to call out the breakdown the other day and a chap turned up in 30 minutes and was really helpful, personally I dont see the issue 'just' because its not RAC.
     
     

  8.  
    #8
    Active Member
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    Mar 2012
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    97
    Just got of phone to MCE and if you have a policy dated before Feb 10th your with RAC after that your with Call Assist.
     
     

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