Hi,

As some have said, it is not fit for purpose so they should repair this as it's a fault with the bike...also is your bike still under warranty?

I've got a bike from them and signed some paperwork I am sure that they are failing their side of the contract. If you inform your manufacturer ask if they can contact George White! Also keep a log which has also been stated...
Please look at the link, same rights as for a bike http://www.direct.gov.uk/en/Governme...ghts/DG_183047