Quote Originally Posted by BugsyB View Post
If a bike service was asked for, a chain adjust is fundamental.
Riding around with a correctly adjusted chain is fundamental, it's not something to ignore until the annual service. It's a basic user task on the same level as making sure there is air in the tyres. The service clearly included checking it but why should they then not charge for adjusting it? It's a mechanic taking time and using resources (lube) to do something that the owners handbook probably clearly specifies as a user task.