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they should repair it and offer compensation.
I had an old Genesis 600 in a few years ago, it blew over in the yard. holed and cracked a panel. all ebay ones were scuffed new ones none anywhere so resorted to Crash in Leafield Corsham, they repaired the hole and resprayed the pearlescent white and red and blue bits instead of decals. you couldn't tell the difference after.
at first owner not pleased but on seeing repair was happy.
They just called back today, the Van Driver confirmed it didn't have the marks when he picked it up, though it did when he returned it. Not that he mentioned to us on delivery... I do have some pics before and after (below). They couldn't say how it was done, maybe when cleaning it... it wasn't clean on return. Closer check last night and found they'd also put an inch scratch down to the metal on the side of the tank. Why they though it was ok to return without mentioning/anything, I don't know.
The service dept said since the panels not made any more, they'll have a look to source one, but otherwise they should be able to pay out for it being repaired at a local paint shop. I've contacted a few local places for quotes and am just glad it won't be going back to them. So looks like it's getting sorted, despite alot of faff. Next time I need any OEM parts/work done, I'll be going to Swindon, this has put me right off Fowlers.
Close up.jpgBefore Fowlers.jpg
Today got a message from Fowler's saying I could get the work done locally and send them the bill, so booking in at Lightning Services in Hilperton. Happy days.
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