Don't rely on emails, phone them direct and speak to the manager. Take photos of the damage, but don't leave it too long after they returned it. Hope you get it sorted
Agreed. Also do you have any recent photos of it before it went?
We could learn a lot from crayons; some are sharp, some are pretty, some are dull, while others bright, some have weird names, but they all have learned to live together in the same box.”