This is where it gets interesting.
I'm insured with Gladiator(which is owned by Admiral), which is underwritten by Ageas who sub-contract their claims to a company called Auxilis.
So I have 3 different companies with 3 different phone numbers and 3 different reference numbers.
No matter which one I call it's always the wrong one.
I asked for the transcript of the call where I was told I could claim everything back and it "didn't exist"
I gave them the exact date and time and threatened to report them to the FCA.
They suddenly found the call but required £10 and proof of ID before they'd send me a copy.
There is definitely something going on and it's not right.
