I think they should, my wife has claimed when non fault via her own fully comp once and via the 3rd party directly once. Via her own fully comp was an utter ballache and she did pay the excess because until the 3rd parties insurer admitted liability it's basically treated as if you are at fault. Once fault was admitted (formally by 3rd party insurer) she was refunded the excess (though that was a ballache too).Originally Posted by wiltshire builders
Second time the third parties insurer contacted her within hours of the incident. Hire car provided, her's taken for assessment, payout made all very quickly and efficiently (and quite generously compared to the book value of the car). Far more efficient experience.
