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I sympathise. I had the same issues with them. I stayed with them 1 year and got the hell away. Same issues as you. I think i sent my license copies through 3 times in all. Despite that, they still maintained they never had them. That is despite me getting the auto replies!
So much for technology....
I use MCE for my modern bikes and Footman James for the classics. I tried Carole Nash this year as a comparison and they were close, but not cheaper. I shop around every year and change the modern bike policy around. The classics policy is more hassle to change as you have to get new valuations etc. each time. Possible, but tedious.
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