I don't think that is unusual service car dealers are known for it but bike dealers in general are worse. I just don't expect anything like good service so I'm not disappointed. I made a special trip arranged to try on some rukka gear that they ordered in. £1400 at one of the dealers. The parts guy wasn't there and the other guy couldn't be arsed and told me to come back another day. I persisted and as much as he tried not for me to buy it I did. He even said that he couldn't do the sale today as he didn't know the price!
