I have insurance for my boiler which has decided to play up and heat the radiators when the heatings turned off

Using my insurance they arrange for an engineer to arrive between 12 and 6 - ok I suppose so book the afternoon off sat waiting all afternoon to recieve a call at 5.40 to say were not coming out due to over worked engineers - too many tea breaks and scamming old ladies more like.

Not happy so called back and they can make a 2 hour booking at my conveniance - why couldn't they do that 1st time?

Lets see if they fix it or will I have to wait for them to come back when the parts are in.....prob 4 weeks time :-/

More pissed as they didn't apologise for my time waiting etc should send the tossers a bill at their hourly rate.

and they asked if I wanted to upgrade my cover for plumbing and electrics - wonder what my answer will be :