British Gas are a shambles

[Trevena]

We just had a new Combi boiler, new Mira shower and Gas fire plus 3 rad TRVs and system powerflush. £3500 John Williams Heating Services.

Fire was about £400 online and shower was £350 in B & Q.

Can't praise them enough. http://www.jwheating.co.uk/

British Gas wanted £3770 just to replace the boiler.

[Davey]

Well they showed up today and managed to disconnect the boiler so from having hot water but heated the house I now have nothing I'm sure theres a way of by passing the bit they removed as done it last time it went - just got to get the stuff tomorrow. Misses is in a mood with me cos the boiler isn't working! Not my fooking fault for once : >

[ONFIRE]

All your fault Stu...gotta be cause your a bloke

[Davey]

All your fault Stu...gotta be cause your a bloke

Yep my bad I'm wrong I must stop playing with boilers in my spare time.....oh yeah I don't have any to play lol

[BB]

Well I must be lucky then, couldn't have had better service today.

I had two calls booked to service boilers at this place this morning & the house down the road this afternoon. They sent a txt for each call two days ago to confirm they were coming, then phoned 1st thing this morning to confirm again.

Although I hadn't initially asked them to, when we spoke this morning he linked the calls so the engineer came here 1st and then we both nipped round the corner to the other place.

The engineer also phoned 15 minutes before he arrived to check I was available and apologised for running later than planned. While he was here he also fixed a radiator valve which I hadn't told them about beforehand.

Top service! [smiley=thumbsup.gif]

BB

[Davey]

Well I'm glad they have served someone! :-? :

My complaint has been esculated as they are now saying they had no booking for Monday - until I pointed out that they called me to advise they can't make it so must be recorded somewhere. I have now sent them an invoice for my lost hours for the failed appointment. See how this goes as unfortunate for them I also have recordings of all calls and they were notified before so would stand! Not that I don't trust corporations and 3 times they've let me down

[igbell]

Good luck with that mate, as it took me 7 moths to fight and finally win against Barsteward Telecoms (BT to most peeps).