Notices
 

Thread: Customer service

Page 3 of 3 FirstFirst 123
Results 21 to 26 of 26
  1. Re: Customer service 
    #21
    Senior Member
    Join Date
    Jul 2010
    Posts
    913
    and on a much -needed lighter note.. :
    I was called "sweetie", "darling" and "honey" today.. by a female i may add.. just sweet and friendly. However, although I enjoy calling my friends by similar names, i question their use by a complete stranger, however friendly.. Indeed i like to use terms of endearment but also wish for them to actually have a meaning still..
    This reminded me of when I first arrived in England and I noticed people in shops often used very affectionate terms such as "my love" or "darling " simply when I purchased bread or milk etc .. I thought it was unusual, surprising but pleasant I guess, to get such a loving and warm greeting just to pay for my groceries..
     
     

  2. Re: Customer service 
    #22
    Senior Member ro's Avatar
    Join Date
    Apr 2009
    Location
    Swindon
    Posts
    931
    Endearments like this don't bother me much in normal conversation when they are hardly more than just punctuation for some people. I think there can be trouble if there's any question of presumed status though - for example, one time I did get cross about something similar was when I was making a complaint to my bank after some mess-up of theirs and the person on the phone called me by my first name. Given the nature of the conversation up to that point, the false friendliness just came over as disrespect. I guess this is exactly what the OP felt too.
     
     

  3. Re: Customer service 
    #23
    Diamond Member
    Join Date
    Nov 2010
    Posts
    2,380
    I think it has a lot to do with where you're from and how you're brought up as well.

    Many regional dialects use these terms and everyone is brought up using them so nobody takes offence, or assumes they are of lesser intellect for using them.

    I think it's more common in the Northern areas of the UK, amnd also Wales, where people are just generally more friendly and it's not seen as being 'over familiar' etc.

    In Wales, every calls each other butt, and you go north, everyone is 'love', or 'duck' etc. The Scots use the term pal quite a lot to be friendly, but down here, that term can come across as quite aggresive.

    Then you've got 'context', and how these terms are used. You can call someone mate, or buddy to be quite nasty in the right context. Or you can call your mates n*bheads and w*nkers in the right context to be friendly. In many ways, I think the context is more important than the actual words used...
     
     

  4. Re: Customer service 
    #24
    Senior Member RedSoul's Avatar
    Join Date
    Aug 2009
    Posts
    573
    Quote Originally Posted by Squashed_Fly
    I think it has a lot to do with where you're from and how you're brought up as well.

    Many regional dialects use these terms and everyone is brought up using them so nobody takes offence, or assumes they are of lesser intellect for using them.

    I think it's more common in the Northern areas of the UK, amnd also Wales, where people are just generally more friendly and it's not seen as being 'over familiar' etc.

    In Wales, every calls each other butt, and you go north, everyone is 'love', or 'duck' etc. The Scots use the term pal quite a lot to be friendly, but down here, that term can come across as quite aggresive.

    Then you've got 'context', and how these terms are used. You can call someone mate, or buddy to be quite nasty in the right context. Or you can call your mates n*bheads and w*nkers in the right context to be friendly. In many ways, I think the context is more important than the actual words used...
    +1

     
     

  5. Re: Customer service 
    #25
    Banned
    Join Date
    May 2011
    Location
    The Shire
    Posts
    3,804
    Please and thank you seem to have disappeared from our language :-/
     
     

  6. Re: Customer service 
    #26
    Diamond Member
    Join Date
    Nov 2010
    Posts
    2,380
    Quote Originally Posted by Swanny
    Please and thank you seem to have disappeared from our language :-/
    Don't get me started on that one! I always make a point of saying "thanks then" when I hold a door for someone and they just walk through it with so much as a by-your-leave.

    Manners cost nothing, whether you call someone mate, sir, buddy, madam or love!
     
     

Posting Permissions
  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •