I know this thread is nowhere close to it, but let's not make this into a witch hunt.
I'm sure any constructive criticism towards GW's Stu would appreciate and he's the type of bloke who would make sure it would be noticed and passed onto the people who should take notice.
Let's steer clear from tarring every salesperson at GW's with the same brush. It's clear Stu does an outstanding job above and beyond what is usually accepted by the firm.
As said before, if you want to deal with GW's then use Stu. Not just because he's one of us but because he's a geniunely good bloke.