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I'm really not defending either IAM or RoSPA as my only connection to both is having passed the tests but I had very similar issues with RoSPA.

The trouble is they both use volunteer...

I think both IAM and RoSPA will happily transfer you to another observer/tutor if you arent getting on with them.

I've completed and passed both IAM and RoSPA and honestly I cant tell you which is 'better'.

My personal view is that you will get a huge amount out of both, but whichever you choose the quality...