Re: Can Anyone Help Me With A Pair Of Boots?
Just to give you the heads up the manager of the outlet is Martyn Guppy - oood luck as he's a nightmare to get hold of when I worked there. Bev might be another good one to speak to but unsure of her authority for refunds and exchanges.
and yet another thread to make me sooooo glad I'm out of the trade! :-/
Re: Can Anyone Help Me With A Pair Of Boots?
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Originally Posted by Ducatista
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i've had to make do by using a length of wire to zip up each time
A small keyring works great.
Ducatista-i've tried this but unfortunately because the main bit of the fastening is still attached it doesn't leave enough room for anything more than a paperclip which is useless!
Re: Can Anyone Help Me With A Pair Of Boots?
ash ive got a pair size 42 oxtar,s you are welcome to borrow, i live in stratton.
Re: Can Anyone Help Me With A Pair Of Boots?
Hi Speedy I've PM'd you! :D
Re: Can Anyone Help Me With A Pair Of Boots?
Cheeky sods!!! Go give 'em hell. Stand you ground and do not budge until you are satified.
>:(
Re: Can Anyone Help Me With A Pair Of Boots?
I Called them...
After getting in at 0500 this morning (Swindon) after an hour on the road from Worcester I really couldn't be bothered to argue so if 'Speedy' is okay with it I'll borrow his boots and let them send them away, they said turn around is about a week which right now I don't really care about, they have lost my business though! Off to fowlers for everything else now!
Re: Can Anyone Help Me With A Pair Of Boots?
Quote:
Originally Posted by Advrider
I Called them...
After getting in at 0500 this morning (Swindon) after an hour on the road from Worcester I really couldn't be bothered to argue so if 'Speedy' is okay with it I'll borrow his boots and let them send them away, they said turn around is about a week which right now I don't really care about, they have lost my business though! Off to fowlers for everything else now!
Getting in at 05:00 - I can perfectly understand your reluctance for an argument!
If I had a pair of boots in your size - I'd lend them to you for the duration however, I'm a size 46.
- you could go sailing in them!
Re: Can Anyone Help Me With A Pair Of Boots?
I rang 'Fowlers' today about something completely different but asked about their procedure as regards faulty items (boots in particular) & the guy said its in their best interest to keep the customer happy & he wouldn't hesitate to replace! I didn't mention any names ::)
Anyway Ash i hope they are repaired swiftly with no more hiccups...no harm in politely mentioning the fact that they have lost your future business!
Re: Can Anyone Help Me With A Pair Of Boots?
Yes RideSallyRide I will mention that to them indeed ;)
& exactly the fact you have asked and he said that fills me with more confidence immediately!
HAHA RABB! Well funny you mention sailing the weather is probably good enough for it right now! :D & Yes after getting in at 0500 after no sleep since Sunday morning I wasn't in an arguing mood and didn't want to spoil a great weekend!