Originally Posted by Conehead
UPDATE:
4 months of arguements, letters back and forth and threats of further action with Trading Standards. The company have now agreed that the liability is theirs to bear and they will be paying my claim. The only fight now is how much. I am sending all of the receipts I kept for the van hire, fuel, tolls, etc and will be sending them off in the morning for them to calculate a compensation amount.
I hope this thread has made people think about their policies and that they must not give up on the fight.
Thanks for all the previous positive comments and I can guarantee you that I wont be using this company ever again. I would rather spend the extra and go with Greenflag.